Skype is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.
Please note that Skype is now a part of Microsoft.
1. WHAT INFORMATION DOES SKYPE COLLECT AND USE?
Skype may gather and use information about you, including (but not limited to) information in the following categories:
(a) Identification data (e.g. name, username, address, telephone number, mobile number, email address);
(b) Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your Skype user profile as further described in Section 6);
(c) Electronic identification data (e.g. IP addresses, cookies);
(d) Banking and payment information (e.g. credit card information, account number);
(e) Call quality and survey results;
(f) Information about your usage of and interaction with Skype software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and Skype WiFi enabled hotspot detection and usage statistics;
(g) Products or services ordered and delivered;
(h) The URL of videos that you have selected to appear in your mood message;
(i) Skype test calls made to ECHO123 (which are recorded and played back to the user and deleted thereafter);
(j) List of your contacts and related data (we will give you a choice as to whether you want Skype to use contact lists from other services to populate your Skype contacts);
(k) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on Skype (please note that Skype does not retain this information after completing the search or use it for any other purpose);
(l) Correspondence between you and Skype;
(m) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called); and
(n) Content of instant messaging communications, voicemails, and video messages (please see section 12);
(o) Location information, derived from your mobile carrier or from the mobile device that you use. In connection with the Qik products, you control when your location is shared with others. Your location is displayed and shared with other Qik users only in accordance with your privacy settings. You also may create location information by "geo-tagging" your submitted content with location information. Please manage your privacy settings for location information carefully;
(p) Mobile device information, such as manufacturer’s name, device model number, operating system, carrier network;
(q) Location information and device identifiers, derived from your device, when you search for or connect to a Skype WiFi compatible hotspot. This information may be used to improve detection of eligibility to connect using Skype WiFi and for the purposes of offering, providing and marketing Skype WiFi to you;
(r) Access tokens for other accounts you associate with your Skype account (such as Microsoft account or Facebook), which are like an electronic key provided by the service that acts in place of a password for authentication.
2. HOW DOES SKYPE USE THIS INFORMATION AND FOR WHAT PURPOSE?
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. Skype collects and uses, or has third party service providers acting on Skype’s behalf collecting and using, personal data relating to you, as permitted or necessary to:
3. OUR DISCLOSURE OF YOUR PERSONAL INFORMATION
Except as provided below, Skype will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of Microsoft and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Please note that information that you voluntarily make public in your user profile, or which you disclose on forums, discussions boards or by posting comments will be publicly available and viewable by others.
Skype may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect Skype’s interests, fight against fraud and to enforce our policies or to protect anyone's rights, property, or safety.
In order to provide you with Skype products you have requested, Skype may sometimes, if necessary, share your personal and traffic data with Skype’s group companies, carriers, partner service providers and/or agents. For example the PSTN-VoIP gateway provider, WiFi access services providers, distributors of Skype software and/or Skype products, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. Skype will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.
Some Skype products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both Skype and the partner company’s use of personal data collected in connection with the co-branded product. Skype may offer its products in connection with other websites or services or may team with other online services to give you the combined results of both products/services or additional services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, Skype may match your email address, and email addresses of your contacts against email addresses you have provided to the third party website/service provider.
If you are a member of the Skype Manager, detailed information about the activity on your Skype account including traffic data and details of your purchases and downloads may be accessed by your Skype Manager Administrator if you have agreed to such access. You can withdraw your agreement at any time by changing the settings on your account page on www.skype.com. If you provide personal data including your name and job title to be included in the Skype Manager directory, you acknowledge that such data may be viewed by other members of the Skype Manager.
If you leave a voicemail for another Skype user, your voicemail message may be transferred to a third party service provider (where the Skype contact you are trying to reach has signed up to receive voicemails by text message), and will be converted to text. The conversion process may in exceptional cases, require access by analysts. By using the voicemail product, you consent to the processing of your voicemail message by Skype and its service provider.
Skype, Skype's local partner, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. Skype will provide reasonable assistance and information to fulfill this request and you hereby consent to such disclosure.
Information that is collected by or sent to Skype and/or Microsoft may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this article 4, Skype reserves the right to transfer information outside of your country. By using Skype software, Skype's websites or Skype products you consent to any such transfer of information outside of your country. Microsoft abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit www.export.gov/safeharbor.
As Microsoft continues to develop its business, Microsoft might sell or buy subsidiaries or business units. In any such transactions in which Skype or substantially all of its assets are acquired by a third party, personal information of Skype users will generally be one of the transferred business assets. We reserve the right to include your personal information in any such transfer to a third party.
5. YOUR ADVERTISING CHOICES
5.1 Third Party Advertisements
Some Skype software clients may enable third-party advertisements provided by Microsoft Advertising. In order to provide ads of greater interest to you, these ads may be targeted based on non-personally identifiable Skype profile information (including profile information from linked LiveID accounts), such as age, gender, country of residence, and language preference, as well as other information Microsoft Advertising collects outside the Skype software client. For instance, Microsoft Advertising may utilize the same browser cookies set by Microsoft websites to enhance targeting within the Skype software client.
Except for the modern Skype client running on Windows 8, you may opt-out of Microsoft targeted ads in any Skype software client that enables targeted ads by visiting the privacy menu in the Skype software client toolbar. If you opt-out, you will still receive advertisements based on your country of residence, language preference, and IP address location, but other targeting information will not be used. For the modern Skype client running on Windows 8, you may opt-out of receiving targeted ads from Microsoft Advertising through your browser by visiting http://choice.live.com/advertisementchoice, or the NAI or DAA sites described below. For more information about how Microsoft Advertising collects and uses information, please see the Microsoft Advertising Privacy Supplement.
In some instances, Microsoft Advertising may facilitate the placement of advertisements in Skype software client by other online advertising networks. These companies currently include, but are not limited to: 24/7 Real Media, aCerno,Inc, AdBlade, AdConion, AdFusion, Advertising.com, AppNexus, Bane Media, Brand.net, CasaleMedia, Collective Media, Fox Interactive, Interclick, Millennial, ROI Media, Social Media, SpecificMedia, Tribal Fusion, ValueClick, Yahoo!, YuMe and Zumobi. If you have opted-out of targeted ads in the Skype client as outlined above, Skype will not pass any profile information to such advertising providers with the ad request. However, because these third parties may place cookies on your computer that facilitate their own targeting, the Skype opt-out mechanism described above will not necessarily prevent ad targeting by these companies. These companies may offer you a way to opt-out of ad targeting based on their cookies. You may find more information by clicking on the company names above and following the links to the Web sites of each company. Many of them are also members of the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA), which each provide a simple way to opt-out of ad targeting from participating companies.
5.2 Skype Advertisements
You may also choose to opt-out of the use of your non-personally identifiable profile information in connection with Skype's advertising efforts on third party websites by clicking on the following link: http://media.skype.com/optout_confirmation.html.
If you choose to opt-out, Skype's advertisements will still be delivered to you but information about your relationship with Skype's websites or the Skype software will not be used for this purpose.
6. YOUR USER PROFILE
Your user profile is the information provided by you at registration or later which is displayed in your Skype profile in the Skype software client, in the Skype search directory and on your personal details page in your account on www.skype.com. It may include your Skype username, full name, address, telephone and mobile numbers, gender, date of birth, country, language, “about me” page URL, and any other information that you decide to make available. You can access your user profile from the “Skype” menu in the Skype software client or from your account on www.skype.com in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.
If you use the Qik products, you will have a Qik user profile. A username and optional first name and last name is displayed when you stream videos, upload videos, or send messages. Based on your privacy settings, any content that you submit to Qik may be redistributed through the Internet and other media channels and may be viewed by the general public. You can access your profile from your account on www.qik.com in order to view, correct or complete information, remove non-mandatory information; and you can change your sharing settings from the settings menu in the Qik software application.
7. LINKED WEBSITES AND THIRD PARTY APPLICATIONS
If you use any extras, plug-ins or third party applications together with the Skype software or use any third party applications or products that incorporate or embed the Skype software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. Skype does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.
8. HOW DOES SKYPE PROTECT YOUR PERSONAL INFORMATION?
Skype will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of Microsoft or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.
Skype may use automated scanning within Instant Messages and SMS to (a) identify suspected spam and/or (b) identify URLs that have been previously flagged as spam, fraud, or phishing links. In limited instances, Skype may capture and manually review instant messages or SMS in connection with Spam prevention efforts. Skype may, in its sole discretion, block or prevent delivery of suspected Spam, and remove suspicious links from messages.
9. PERSONAL DATA OF FRIENDS
You may be interested in inviting your friends to join Skype. In the event you wish to use Skype's referral service, you will be directed to a webpage and will have the possibility of adding one or more email addresses in an online form. The information entered in this form, will only be used for the purposes of automatically generating an email message to these potential Skype users. By entering your friend’s email address you are confirming that your friend has consented to the supply of their details. Skype may identify you as the person who has made the referral in the invitation sent to your friend and will include your name, email address and/or phone number in such invitation.
10. CONTACTING YOU
Skype may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the Skype software, and Skype and other Microsoft products and websites.
Skype may contact you to send you messages about faults and service issues. Further, Skype reserves the right to use email, the Skype software or SMS to notify you of any eventual claims related to your use of Skype software, the Skype websites and/or Skype products, including without limitation claims of violation of third party rights.
Skype may send you alerts by email or SMS to notify you when someone has tried to contact you. Skype may also use email, SMS or the Skype software to keep you up to date with news about the Skype software and Skype products that you have purchased and/or to inform you about other Skype products or other Skype related information. You can opt-out of the receipt of alerts and/or promotional (a) emails by clicking the ‘unsubscribe’ link on the email that you receive or by changing your notification settings on your account page on www.skype.com; and (b) SMS by following the instructions on the SMS that you receive.
If you have registered for or use co-branded Skype products, the emails or SMS that you receive may be from our partner company, acting on Skype’s behalf.
11. HOW CAN YOU ACCESS OR AMEND YOUR PERSONAL DATA?
You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on www.skype.com or www.qik.com. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.
Skype will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the peer to peer network, it can sometimes take up to two weeks before your Skype ID disappears completely from the peer to peer network. Your details may still appear in the search directory during this time.
12. HOW LONG IS YOUR PERSONAL DATA KEPT BY SKYPE?
Retention of Instant Messages, Voicemail Messages, and Video Messages (Skype internet communications software application only)
Your instant messaging (IM), voicemail, and video message content (collectively “messages”) may be stored by Skype (a) to convey and synchronize your messages and (b) to enable you to retrieve the messages and history where possible. Depending on the message type, messages are generally stored by Skype for a maximum of between 30 and 90 days unless otherwise permitted or required by law. This storage facilitates delivery of messages when a user is offline and to help sync messages between user devices. For IM, if you have linked your Skype and Microsoft accounts, you may have the option to choose to store your full IM history for a longer period. In that case, your IMs may be stored in your Outlook.com Messaging folder until you manually delete them. For Video messages, you may also choose to store messages for an extended period if the sender is a Premium Member.
Skype will take appropriate technical and security measures to protect your information. By using this product, you consent to the storage of your IM, voicemail, and video message communications as described above.
Skype's websites and software clients are not intended for or designed to attract users under the age of 13. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
15. HOW CAN YOU CONTACT SKYPE?
To contact Skype in relation to the “Skype” branded software or products, please submit a support request to customer support team. To contact Skype in relation to the “Qik” branded software or products, please submit a support request to http://support.qik.com
Skype Software S.à r.l / Skype Communications S.à r.l.
23-29 Rives de Clausen
For members of Skype Manager in the United States only:
3210 Porter Drive
Palo Alto, California 94304, USA
© Skype – Last revised: December 2012